Last Updated: 22-07-2026
Because we deal in industrial machine spares — many of which are made-to-order, machine-specific, or supplied against confirmed purchase orders — our cancellation and refund terms differ from standard retail products. Please read carefully before ordering.
Order Cancellation
- Standard stock items: Orders can be cancelled free of charge within 12 hours of order confirmation, provided the item has not yet been shipped.
- Custom-made / made-to-order parts: Once production or sourcing has begun, these orders cannot be cancelled, as they are manufactured or procured specifically to your machine’s specifications.
- Bulk/industrial orders: Cancellation requests must be submitted in writing to hardyshah@gmail.com. Any advance payment may be forfeited if cancellation occurs after procurement or manufacturing has commenced.
Returns
We accept returns only in the following cases:
- The part delivered does not match the confirmed order/specification.
- The part arrives damaged or defective due to manufacturing fault.
- The part is different from what was ordered due to an error on our part.
Returns must be requested within 7 days of delivery, with the part unused, in original packaging, and accompanied by photos/videos showing the issue.
We do not accept returns for:
- Custom-fabricated or made-to-order parts (unless defective).
- Parts installed, used, or altered in any way.
- Incorrect orders placed by the buyer (wrong model/part number selected) — though we may offer an exchange, subject to a restocking fee and the buyer bearing return shipping costs.
Refunds
- Approved refunds will be processed to the original payment method within 7–10 business days of us receiving and inspecting the returned item.
- For defective/incorrect items shipped in error by us, we will also cover return shipping costs.
- For approved buyer-side returns (where accepted at our discretion), return shipping and a restocking fee of 15% may apply.
- Custom orders that are cancelled before production begins may be refunded minus any processing/transaction fees already incurred.
Damaged or Missing Items on Arrival
Please inspect your shipment immediately upon delivery. Report any damage, shortage, or discrepancy within 48 hours of receipt, along with photos of the packaging and item, to hardyshah@gmail.com or 9898033750. Claims reported after this window may not be eligible for replacement or refund.
Warranty-Based Replacements
If a part fails within the warranty period due to a manufacturing defect, we will repair or replace it at no cost, or issue a partial/full refund at our discretion, per the Warranty section of our Terms & Conditions.
Contact for Cancellations/Refunds
GoHardy
Address:
21, T D ESTATE
Sarkhej – Bavla Road
Changodar
Ahmedabad – 382210
Email: hardyshah@gmail.com
Phone: 9898033750
